Refinance Admin Coordinator

Global Lending Services • Greenville, SC

12d

About The Position

As a Refinance Coordinator II, you will play a pivotal role in originating new consumer refinance transactions. You will serve as a subject matter expert for prospective customers and will be responsible to answer questions as the transaction moves through the refinance process. Responsibilities will include administrative functions as well as customer interactions in support of refinance transactions.

Requirements

• High school diploma or equivalent required
• Confident self-starter that operates at a high level with limited supervision
• Excellent organizational skills with great attention to detail
• Strong verbal and written communication skills
• High level of interpersonal skills with the ability to interact at all levels inside and outside of the organization
• Meets deadlines without missing important details
• Basic skills in using a variety of computer software applications, particularly Microsoft Office products
• Team player that can adapt in a fast pace and changing environment
• Commitment to exemplifying the organizational core values and key competencies
• Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
• Remain in a stationary position up to 100% of the workday
• Constantly operate a computer and other standard office equipment
• Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
• Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
• This position is full-time
• This is a position where business need dictates the exact work schedule. Generally, days and hours of work are Monday through Friday, between 9:00 am-6:00 pm
• Regular, predictable attendance is required, including overtime hours as business demands dictate
• Evening and weekend work may be required as job duties demand

Nice To Haves

• Financial services or auto industry experience preferred but not required

Responsibilities

• Convert application approvals to in-process applications to eventually convert to loans
• Communicate with prospective customers by telephone and/or electronic methods to: Explain the refinance process and educate consumers on the benefits of refinancing with GLS. Provide assistance and guidance on all necessary documentation for the refinance process.
• Communicate with current applicants via phone, email, and other methods to: Ensure their refinance transaction is moving seamlessly through the origination process. Serve as a resource for inbound callers who have questions or concerns about their refinance transaction.
• Provide best-in-class service to process and finalize refinance transactions.
• Complete verifications, prepare documents, and maintain work logs in an effort to close refinance transactions
• Address funding issues, including escalating origination issues as necessary
• Maintain acceptable customer service levels and turnaround times to achieve volume targets
• Maintain electronic records and files that support work performed, results, and outcomes
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Perform additional assignments as required by the needs of the company or as directed by management

Benefits

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED