Refill Specialist - Medical Assistant

Summit Health CityMD•Murray, KY

11d•Remote

About The Position

Join VillageMD as a Remote Certified Medical Assistant - Call Center / Refill Specialist Join the frontlines of today's healthcare transformation Why VillageMD? At VillageMD, we're looking for a Refill Specialist / Medical Assistant to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results. We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning. Could this be you? Pharmacy Refill Specialists work in collaboration with medical providers and their care team to provide the highest quality of care delivery, by ensuring all medication requests are answered and processed promptly and accordingly based on the practice’s guidelines.

Requirements

Ability to work a Mid Shift schedule - 8:30am - 6:00pm - required
High school diploma or equivalent from an accredited institution
Completion of an accredited Medical Assistant course (required)
1+ years of Medical Assistant experience (preferred)
Certified Medical Assistant Certificate/License (strongly preferred)
Some experience working in a Call Center (customer service experience will be considered), and/or handling high volumes of incoming calls (strongly preferred)
Experience to drive change
Adaptability: handles frequent or unexpected changes with a positive attitude
Collaboration: ability to establish and maintain effective and working relationships with managers, team-members, and other customers
Communication: speaks clearly, listens and gains clarification when needed, and responds well to questions
Confidentiality: complies with HIPAA confidentiality standards when accessing or communicating patient information
Diversity: shows respect and sensitivity for cultural differences
Humility: low ego; engenders trust; respectful
Self-motivated: energetic self-starter, strong sense of ownership with personal accountability
Teamwork: is open and objective to other’s views, gives and welcomes feedback, and contributes to positive team spirit

Responsibilities

Answer incoming phone calls in a call center environment regarding prescription refills and utilizing call auxiliary statuses to indicate availability to answer calls.
Process prescription refill requests in real time from incoming calls, and electronic prescription refill faxes from pharmacies within Athena EMR.
Rotation schedule for on and off phone work; Specialists will rotate working pharmacy electronic fax requests (off phone work), and incoming calls for Rx refill requests (on phone work).
Work in collaboration with providers and their care team to provide the highest quality of care delivery by ensuring all medication requests are answered and processed promptly and accordingly based on the practice’s guidelines.
Provide support to the clinician staff by reviewing all refill requests that come into the clinic refill inboxes and ensure that the medication protocols have been met in accordance with set protocols (it is expected that all clinical Rx refill boxes will be as close to empty as possible by the end of business each day)
Send courtesy refills when appropriate and send Return to Office requests when appointments are advised and/or labs are needed.
Coordinate patient care information related to medication refills with other health care providers and teams.
Attend staff meetings and providing input into evaluation of processes and suggestions for improvement.