Medication Refill Specialist - FULL TIME

DMC Primary Care•Derry, NH

8d•Onsite

About The Position

Join a Great Team! DMC Primary Care , a physician-owned, independent practice, with offices throughout southern New Hampshire, has been providing comprehensive care for entire families since 1964. We help each patient achieve the best possible health through every stage of life. We do this by providing an accessible, innovative healthcare experience that is built around our patient’s needs. We are seeking a personable, motivated, and professional Refill Specialist to join our multi-disciplinary healthcare team. This is a full- time position in Derry, NH, Monday through Friday. The hours are: 10:00 am - 7:00 pm Monday - Thursday 8:00 am - 5:00 pm Friday An occasional Saturday rotation

Requirements

High School diploma or GED required
Prior experience in a physician’s office, pharmacy, or customer service setting; minimum of 2 years’ previous experience preferred
Excellent interpersonal and communication skills with emphasis on customer service
Ability to follow oral and written instructions
Detailed oriented, ability to multi-task with constant interruption required
Above average organizational skills
The ability to manage time effectively and independently in a fast paced, team-orientated environment
Must be able demonstrate initiative, and use good judgement, and empathy when working with team and patients
Demonstration of ethical and professional conduct, including the ability to maintain confidentiality (HIPAA)

Nice To Haves

Certification as Pharmacy Technician or Medical Assistant/LNA is preferred but willing to train the right individual

Responsibilities

Provide support to the clinical staff by reviewing all refill requests and ensuring that the medication protocol/guidelines have been met
Manage refill requests that are submitted from multiple sources: refill telephone line, E-prescribe, refill mailbox, refill Hushmail account, patient portal accounts and via fax machine
Possess critical thinking skills as well as the clinical knowledge required to process refill requests per protocol/guidelines
Calculate when refills are due prior to sending to provider for authorization
Authorize drug refill as directed by provider per guidelines with the authorization to telephone /fax prescription to a pharmacy
Update patient care information in EMR related to medication refills
Manage refills in a timely fashion making adjustments to complete refills in the designated timeframe