Referrals Coordinator

Southwoods Health•Boardman, OH

1d•Onsite

About The Position

Southwoods Health is hiring a Referrals Coordinator to oversee our Referrals department in our main office in Boardman. The Referrals Coordinator will supervise and facilitate the process of sending and receiving referrals throughout the Southwoods Health provider group. Supports the Call Center Supervisor in all duties and responsibilities.

Requirements

Prior call center and/or healthcare revenue cycle experience
Effective communication skills, ability to problem solve, and great attention to detail
Ability to maintain professional demeanor at all times
Strong ethical and moral principles

Nice To Haves

Certified Revenue Cycle Representative (CRCR) preferred

Responsibilities

Coordinate the daily ambulatory office referral management activities in accordance with facility policies, procedures, philosophy, and objectives.
Plan, review and supervise all ambulatory referral activities and personnel.
Responsible for monitoring and maintaining quality assurance and accuracy of demographic information and testing results are sent with outbound referrals.
Coordinate follow-up process for referrals sent outside of the Southwoods Health system
Coordinate with service line and department managers to achieve maximum efficiency in physician-to-physician referrals.
Complete and monitor staffing schedules and ensures proper coverage when there are call offs.
Monitor and measure operational metrics including productivity and accuracy.
Complete performance appraisals on time based on policy.
Select qualified competent department staff to provide quality services.
Approve payroll, including overtime and requests for paid time off.
Responsible for training and development of staff and adherence to metrics.
Develop and maintain relationships with referring physician offices.
Ensure policies and procedures are carried out as directed by the management team.
Provide orientation and training of new and current team members.
Maintain a positive working environment & collaborate with neighboring departments to ensure achievement of goals.
Communicate effectively upward to the next level of management for issues or ideas for process improvements.
Promote a favorable image of the facility to physicians, patients, insurance companies, and the general public.
Perform other duties as assigned in the revenue cycle domain and/or as assigned by the patient access supervisor.