REFERRAL SPECIALIST

Apicha Community Health Center•New York, NY

31d

About The Position

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We're looking for a resourceful and empathetic full-time Referral Specialist for our Jackson Heights location who will maintain, track, assemble and review patients’ documentation on referrals to ensure patient safety and provide appropriate clinical information to specialist per referral guidelines.

Requirements

High school diploma required; medical assistant certification preferred
Strong customer service focus
Effective verbal and written communication skills
Organized and able to manage competing priorities
Good judgment
Resourcefulness in problem solving
Able to take and follow through with delegated tasks
Ability to work with all clients regarding their individual health maintenance needs.
Ability to work both independently and in a team to meet the objectives of all programs.
Ability to work with people from diverse backgrounds in multi-cultural setting required.

Nice To Haves

Knowledge eClinicalWorks EMR preferred

Responsibilities

Maintain ongoing tracking and appropriate documentation on referrals to ensure patient safety.
Per referral guidelines, provide appropriate clinical information to specialist. Relates given information concerning patient's clinical background and referral needs.
Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis as documented on the referral.
Review details and expectations about the referral with patients.
Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers.
Ensure that referrals are addressed in a timely manner.
Follow-up with referrals to ascertain attendance and obtain a completed report.
Remind patients of scheduled appointments via mail or phone.
Performs other duties as may be assigned