Referral Specialist - Front Office Specialty Scheduling - Days

Indiana University Health System • Muncie, DE

16h • Onsite

About The Position

Hours are 16-32 hrs/month - as needed to cover vacations, illnesses and LOA Location: Ball Memorial Hospital Maternal Fetal Health Referral Specialist requires attention to detail with reviewing orders/ referrals for specialty scheduling with multiple resources and coordination of appointments. Requires both registration and insurance verification for a smooth arrival / check in and check out process. General Office duties while maintaining medical records and multiple inbox messaging pools. This is an in-office patient facing role with multiple touch points with patients and families. Applicant should have a strong customer service experience and medical office experience preferred.

Requirements

• Requires High School diploma or equivalent.
• Requires 2-4 years of relevant experience.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology.
• Requires working knowledge of payer billing requirements, regulations, and the third party appeal and denial process.

Nice To Haves

• Medical Office experience
• experiences with scheduling
• Cerner skills a plus

Responsibilities

• Patient experience with referral review and scheduling appropriately with correct providers and resources
• Professional Phone Skills
• Working as a team to cover all front office duties – faxing, managing messaging, registration check in, and insurance reviews
• Positive demeanor
• Quick learner or previous Cerner experience

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED