Referral Program Manager

Lovelace Health System•Albuquerque, NM

About The Position

Join our team as a Referral Program Manager in Albuquerque, Nm. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

Requirements

High School Diploma or equivalent
Two (2) years of experience in medical referrals or other related medical patient support functions in a healthcare setting
Two (2) years of management or supervisory experience in a healthcare setting
Two (2) or more years of experience with Electronic Health Record

Nice To Haves

Bachelor’s degree

Responsibilities

Manages referral staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling sessions as needed.
Demonstrates and can use analytical thinking, independent judgment, and clinical knowledge to optimize referral workflows and staff productivity.
Reports directly to the assigned Regional Director of Referral Management.
Ensures current and standardized referral policies and workflows are followed and utilized by staff on a regular basis.
Leading team members by providing guidance, feedback, and training on multiple processes.
Tracks trends and needs for performance improvement related to productivity and quality benchmarks for the referral management team.
Effectively communicates with clinical staff to resolve authorization issues and complaints.
Assures the highest quality, service, performance levels, and efficiency standards are implemented and maintained.
Analyzes processes and workflows and recommends increased productivity and efficiency to the Regional Director of Referral Management.
Evaluates and actively solves problems related to any step of the referral process, prior authorizations, and patient scheduling.