Referral & Placement Coordinator (60769)

DIVERSUS HEALTH INC•Colorado Springs, CO

3d•$22 - $26•Onsite

About The Position

At Diversus Health you have the opportunity to contribute to changing lives and communities by joining our diverse and inclusive team as a Coordinator, Referral & Placement and adding to the 13,000+ lives already impacted by carefully tailored mental and behavioral health care. The Coordinator, Referral & Placement delivers high-quality and transparent clinical mental health services to fulfill the needs of Diversus Health's clients. Services include... Addressing crisis calls from community members and individuals whose lives are disrupted or complicated by mental illness, behavioral challenges, substance abuse issues, or difficulties functioning in society. Deliver professional and clinical triage services to individuals facing mental health and substance abuse issues, facilitating dispatch of evaluators, mobile crisis teams, and placement in both external and internal facilities. Collaborate within a multidisciplinary team to provide placement, referral, admission, intervention, or screening, predominantly through telephone communication with occasional in-person interactions. Teamwork is a must. This position adheres to a fixed, on-site schedule The Coordinator, Referral & Placement plays a critical role in connecting individuals to life-changing mental health and substance use services. As a key member of our multidisciplinary team, you will manage incoming calls and referrals from individuals in crisis, concerned community members, and partner organizations- ensuring timely triage, placement, and care coordination. You’ll use your clinical judgment and collaborative spirit to support those navigating behavioral health challenges, working closely with internal teams and external providers to provide the right level of care at the right time.

Requirements

Bachelor’s Degree in a behavioral health or healthcare related field.
One year of volunteer or professional experience in the behavioral health field, preferred
A thorough understanding of systems of care and integration of physical and behavioral health
Adapts to differences in organizational cultures (primary care, substance use, social services, etc.)
Ability to take initiative and use critical thinking to solve problems independently
Excellent verbal and written communication skills and can easily build rapport
Bachelor’s degree in behavioral health, healthcare, or related field, or Colorado Crisis Professional Certification (required)
One year
Familiarity with systems of care, behavioral health practices, and integrated service models
Excellent verbal and written communication; able to build rapport quickly and professionally
Ability to take initiative, think critically, and problem-solve under pressure
Adaptability to work with diverse populations and collaborate across disciplines

Responsibilities

Provide timely and compassionate triage services via phone for individuals facing mental health or substance use crises
Coordinate the dispatch of mobile crisis teams and connect individuals with appropriate internal or external resources
Serve as a liaison for referrals, admissions, screenings, and placements- ensuring smooth transitions to care
Communicate and collaborate with hospitals, emergency departments, law enforcement, and community agencies
Maintain accurate documentation of all client interactions in the electronic health record system
Support continuity of care and promote safety and stability in crisis situations
Work on-site as part of a dedicated and highly collaborative crisis response team