Referral Navigator

Lynn Community Health Center • Lynn, MA

3d

About The Position

The Referral Navigator works closely with patients, families, and the care team to ensure timely access to specialty and diagnostic imaging referrals.

Requirements

• High school diploma or equivalent and have strong organizational skills with demonstrated proficiency in computer applications (Microsoft Office).
• Excellent communication skills (written and oral) professional demeanor, good problem solving skills, organized and detail-oriented.
• Understanding of Medicare, Medicaid and managed health care plans are necessary qualifications for this position.

Nice To Haves

• Epic Ambulatory experience is a plus.
• Graduate of a medical secretary program preferred.
• English / Spanish bilingual ability is preferred.
• Previous experience working in a medical office, clinic or hospital with demonstrated attention to detail, preferred.
• Equivalent experience in the field of social services a plus.

Responsibilities

• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Ensure complete and accurate registration, including patient demographic and current insurance information.
• Assemble information concerning patient's clinical background and referral needs.
• Per referral guidelines, provide appropriate clinical information to specialist.
• Contact review organizations and insurance companies to ensure prior approval requirements are met.
• Present necessary medical information such as history, diagnosis and prognosis.
• Review details and expectations about the referral with patients.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED