Referral Manager-Full time

Trinity Health•Mason City, IA

About The Position

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation MercyOne Oelwein Medical Center, Community Level IV Trauma Designation With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. Join the MercyOne Family! We are looking to hire a Manager in the Referral Department As a Referral Manager at MercyOne, you will (Found on Position Purpose) Quick blurb about the role and then bullet points the day to day duties. Manages the day to day operations of the Clinic Referral Coordinators. Serves as the primary resource for referral issues and consults on referral processes. Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision, and values of MercyOne.

Requirements

5-7 Minimum of 5 yrs in field of study and 1 yr experience as Referral Coordinator

Nice To Haves

Graduate of an accredited nursing or medical assistant program preferred. Candidates with certification and/or appropriate experience in a related field (lab, X-ray, etc. May be considered

Responsibilities

Responsible for day to day operations of department including schedules, timecards, monitoring OT, supplies, office moves
Follows up with director as appropriate if pattern identified or procedural change is indicated.
Familiar with regulatory requirements and assists with the preparation for various regulatory agencies.
Communicates to director departmental updates and reports problems on an on-going basis.
Offers suggestions to improve services and viable options to resolve problems.
Assists with developing and maintaining referral policies and procedures.
Communicates to staff all relevant information; holds periodic communication meetings, holds monthly department meetings.
Educates staff to standards and guideline changes.
Selects competent staff at a level consistent with need, in a timely manner.
Ensures new employees are oriented to department and job and that initial competency assessment is complete and documented.
Serves as liaison for Referral Tracking process and functions.
Identifies and works thru IT for software issues/concerns.
Periodically runs reports and/or has reports run to ensure maximum productivity and usage of software.
Keeps current with software release.
May attend in services/workshops/meetings regarding the software and related processes.
Oversee EPIC referral management superusers