Referral Management Supervisor
About The Position
The Referral Management Supervisor oversees the daily operations of the Referral Management team, fostering a patient-focused, customer service-driven culture that reflects our commitment to compassionate, high-quality care. This role supervises the referral appointment process, monitors referral status and key metrics, manages referral resource mapping of services, locations, and programs, and directs staff training. The supervisor also generates and analyzes referral data reports and trends, and collaborates with physicians, practice operations managers, and other departments to ensure continuity of care and timely patient access.
Requirements
- Associates Degree Required
- 3-5 years in healthcare operations or equivalent healthcare experience
- Minimum 2 years supervisory, leadership, or team lead experience in a healthcare setting preferred
- Strong knowledge of referral management processes, provider office operations, and EMR systems (Epic or Cerner/Oracle preferred)
- Excellent communication, organizational, and problem-solving skills
- Demonstrated ability to manage workflow, evaluate performance, and implement process improvements
Nice To Haves
- Bachelor's Degree in Business Administration, Healthcare Management, or related field
Responsibilities
- Supervises the referral appointment process
- Monitors referral status and key metrics
- Manages referral resource mapping of services, locations, and programs
- Directs staff training
- Generates and analyzes referral data reports and trends
- Collaborates with physicians, practice operations managers, and other departments to ensure continuity of care and timely patient access.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Hospitals
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
