Medical Referral Supervisor

CenterWell•El Paso, TX

2d•Onsite

About The Position

Become a part of our caring community and help us put health first The Supervisor, Medical Referrals schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Supervisor, Medical Referrals works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach. The Supervisor, Medical Referrals gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically are related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies. Use your skills to make an impact

Requirements

Bachelor's Degree
4 - 6 years in a physician office, health care, or managed care environment
Certified Medical Coder with one of the following active certifications and with a high degree of competency (CPC, CPC-H, or CPMA from AAPC; or CCA, CCSP, CCS from AHIMA)
Strong experience in ICD-9, ICD-10 and CPT coding
Payor Portal Experience
Prior management or supervisory experience
Highly proficient with Microsoft Office products
Valid driver's license and/or dependable transportation necessary
Strong written and verbal communication skills; strong analytical, organizational and time management skills
Must be able to travel to various offices in the local market regularly
This role is considered to be in a patient facing environment and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

ICD-10 Certification
CRC Certification through AAPC
MRA and HEDIS knowledge
Athena Experience

Responsibilities

Schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office.
Gathers and communicates all relative information and preparation instructions to patient and referring providers.
Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates.
Ensures consistency in execution across team.
Holds team members accountable for following established policies.