Referral Coordinator

Equip Health

11h • Remote

About The Position

The Referral Coordinator is responsible for triaging incoming patient referrals from our provider partners and will work closely with the outreach team and admissions team to ensure a smooth referral experience for the provider. In this exciting startup environment, a good culture-fit is someone who is collaborative, adaptable, and resourceful. This role includes administrative duties that require a candidate to be highly detail-oriented, organized, and self-motivated. The Referral Coordinator will communicate with medical and mental health providers and collaborate with cross-functional teams daily, so we are seeking a candidate who can communicate effectively to different audiences and is strongly aligned with our mission to bring gold-standard eating disorder treatment to everyone. Must be able to work EST time zone.

Requirements

• Bachelor’s degree or higher.
• 1+ years experience in a customer service role or case management role, preferably in healthcare.
• Excellent interpersonal and communication skills.
• Highly organized with strong attention to detail in a dynamic environment.
• Comfortable working remotely with high autonomy and self-motivation.
• Ability to think critically to quickly and accurately work through challenges and rapid change.
• A desire to work at a fast-growing health tech startup.

Responsibilities

• Collaborate with the admissions team and outreach team to triage referred patients and support referral partners during their patient’s admissions process.
• Serve as a liaison between new providers and outreach managers.
• Manage data and reports in multiple systems including a CRM, EMR, and data analytics platform.
• Manage confidential health information thoughtfully.
• Ensure that data is inputted accurately and consistently and assist with data audits as needed.
• Potential travel opportunities to join in-person conferences, community events, and Equip team meet-ups.
• Speak confidently about Equip’s services, patient population, and referrals process.
• Perform other duties as assigned.

Benefits

• Flex PTO (3-5 wks/year recommended) + 11 paid company holidays.
• Generous parental leave.
• Competitive Medical, Dental, and Vision plans with generous employer contributions for both individuals and families.
• Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance.
• Company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources.
• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees