Referral Coordinator - Full Time - Germantown, TN

West Cancer Center • Germantown, TN

20h

About The Position

At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment. Position Overview The Referral Coordinator plays a critical role in managing the scheduling of specialist consults, radiology services, and other outside orders to ensure timely and efficient care coordination. This position requires exceptional communication, attention to detail, and the ability to work collaboratively with physicians, care teams, and administrative departments to meet treatment timelines.

Requirements

• High school diploma or GED required
• Minimum of six months of related experience or equivalent combination of education and experience
• Excellent organizational and follow-up skills
• Strong verbal and written communication abilities
• Effective problem-solving and prioritization in a fast-paced environment
• Ability to analyze situations and respond promptly
• Proficiency in Microsoft Office applications and email
• Ability to work collaboratively across departments and with clinical teams

Responsibilities

• Utilize electronic worklists within the EMR to track and process incoming referrals
• Schedule all outside orders prior to the attending provider’s next follow-up visit
• Monitor and adhere to due dates to meet treatment guidelines
• Communicate with care teams, physicians, and scheduling staff to ensure coordination of services
• Report scheduling barriers promptly to leadership
• Confirm accuracy of referring physician and patient information
• Document status updates and patient communications in the EMR
• Follow up with patients to confirm appointments and provide scheduling support
• Enter all scheduled appointment details in the EMR
• Respond to incoming calls and emails related to referrals and outside orders
• Mail appointment reminders and rescheduling letters as needed
• Assist with ensuring continuity of care and “closing the loop” on appointment follow-through
• Notify leadership of issues or workflow challenges in a timely manner
• Support patient requests for appointment changes or updates
• Collaborate with Physician Pods for clarification or additional referral information
• Cross-train with other Referral Coordinators to support departmental efficiency
• Perform other duties as assigned

Benefits

• Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
• Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
• Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
• Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.
• No nights, weekends, or holidays.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees