Referral Coordinator - Full Time - Germantown, TN

West Cancer Center•Germantown, TN

10h

About The Position

The Referral Coordinator plays a critical role in managing the scheduling of specialist consults, radiology services, and other outside orders to ensure timely and efficient care coordination. This position requires exceptional communication, attention to detail, and the ability to work collaboratively with physicians, care teams, and administrative departments to meet treatment timelines.

Requirements

High school diploma or GED required
Minimum of six months of related experience or equivalent combination of education and experience
Excellent organizational and follow-up skills
Strong verbal and written communication abilities
Effective problem-solving and prioritization in a fast-paced environment
Ability to analyze situations and respond promptly
Proficiency in Microsoft Office applications and email
Ability to work collaboratively across departments and with clinical teams

Responsibilities

Utilize electronic worklists within the EMR to track and process incoming referrals
Schedule all outside orders prior to the attending provider’s next follow-up visit
Monitor and adhere to due dates to meet treatment guidelines
Communicate with care teams, physicians, and scheduling staff to ensure coordination of services
Report scheduling barriers promptly to leadership
Confirm accuracy of referring physician and patient information
Document status updates and patient communications in the EMR
Follow up with patients to confirm appointments and provide scheduling support
Enter all scheduled appointment details in the EMR
Respond to incoming calls and emails related to referrals and outside orders
Mail appointment reminders and rescheduling letters as needed
Assist with ensuring continuity of care and “closing the loop” on appointment follow-through
Notify leadership of issues or workflow challenges in a timely manner
Support patient requests for appointment changes or updates
Collaborate with Physician Pods for clarification or additional referral information
Cross-train with other Referral Coordinators to support departmental efficiency
Perform other duties as assigned