Referral Coordinator - Primary Care Physician

OnePlus Healthcare • South Miami, FL

1d

About The Position

The Referral Coordinator manages and coordinates outside specialty appointments requested by providers to ensure continued continuity of patient care in a timely and professionally manner; maintains positive relationships for collaboration with area hospitals, ancillary departments, specialty physicians, and most importantly patients.

Requirements

• At least two years of medical office experience, including prior referral experience, required.
• Ability to work collaboratively with people of diverse backgrounds.
• Ability to communicate effectively with all internal and external customers in a professional and courteous manner.
• Strong organizational skills.
• Ability to work independently and as part of a team.
• Ability to function professionally managing multiple priorities.
• Ability to communicate articulately and comprehend written and verbal communications.
• Ability to accurately collect, enter and report data.
• Willingness to learn and take on new challenges, roles and duties.
• Good organizational skills to handle multiple priorities while remaining professional and calm.
• Ability to work with many diverse people.
• Effective telephone skills.
• Strong level of confidentiality due to the sensitivity of materials and information handled.
• Must be able to make suggestions on workflow or system efficiency and effectiveness.
• Ability to work independently and be self-directed and flexible.
• Ability to prioritize.
• Ability to perform functions with minimal supervision.
• Ability to work at a high volume level of accuracy.
• High School Education or the equivalent required.
• Demonstrated knowledge of insurance referral process.
• Basic understanding of medical terminology

Responsibilities

• Manages and coordinates all medical referrals.
• Communicates directly with patients, building rapport and giving and receiving information.
• Utilizes the computer system/EHR according to departmental protocols to include accurate data entry and retrieval of information for reporting purposes.
• Receives inquiries and requests, and performs research and responds accordingly.
• Performs data collection and data entry, following through and documenting on interactions.
• Processes insurance referrals and maintains detailed documentation on each insurance authorization.
• Maintains close communications with key insurance companies, to ensure that referrals and prior authorizations are completed and followed up per requirements.
• Solves problems independently or within a team environment.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees