Referral Coordinator - Orthopedics

Confluence Health

4d•$19 - $30•Onsite

About The Position

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members. Employees of Confluence Health receive a wide range of benefits in addition to compensation. Medical, Dental & Vision Insurance Flexible Spending Accounts & Health Saving Accounts CH Wellness Program Paid Time Off Generous Retirement Plans Life Insurance Long-Term Disability Gym Membership Discount Tuition Reimbursement Employee Assistance Program Adoption Assistance Shift Differential For more information on our Benefits & Perks, click here! The Patient Referral Coordinator works under general supervision and is responsible for the coordination of new patient referrals, to include submission, tracking, patient scheduling, and closing the loop on all referrals as well as the coordination of treatment for hospital and/or ancillary services. Entails communicating with clinical staff, providers as well as payors and patients. The New Patient Referral Coordinator ensures an efficient referral process which provides a seamless consistent process of referral for the patient across the Neurology Service Line. Position Reports To: Practice Manager

Requirements

High school diploma or equivalent.
Ability to prioritize assignments and effective time management skills.
Must be detail oriented, flexible and committed to providing excellent customer service.
Ability to work independently and as part of a team with environmental directions.
Demonstrates skills in planning, organizing, and managing multiple functions and complex processes.

Nice To Haves

At least 1 year of experience in a medical office or hospital setting.
Medical terminology; basic knowledge of frequently ordered diagnostic tests.
Strong communication skills.

Responsibilities

Manage referrals in a complete and timely manner with special attention to urgent conditions/requests.
Coordinate supporting documentation to facilitate and coordinate patient care involving agencies outside of Confluence Health.
Uses computer system (Epic) to match physician availability with patient's preferences in terms of date and time.
Conduct outbound calls to patients that have not called to schedule their appointments. As well as contacting provider's offices for general inquiries regarding referrals/orders received.
Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
Uses time efficiently, able to deal with frequent change or unexpected events; must be able to handle multiple tasks with interruption; work independently.
Manage records confidentially in accordance with medical center policies/procedures and RCW’s.
Ability to maintain composure & balance multiple priorities in a fast-paced environment.
Critical thinking and problem-solving skills to identify and resolve issues in a timely manner.
Demonstrated ability to communicate effectively and tactfully.
Excellent organizational and follow-through skills, attention to detail, able to prioritize and balance multiple assignments.
Participates in department and/or corporate process improvement activities serving as a resource on patient flow.
Knowledge of customer service principles and practices.
Follows appropriate channels of communication.
Other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.