Referral Coordinator (Bilingual English/Spanish)

St. Jude Neighborhood Health Centers•Orange, CA

44d•$22 - $24

About The Position

Make an impact. Join our growing outpatient clinics, focused on improving the wellbeing of families. We are seeking a mission driven and dedicated Referral Coordinator for our health center in Orange. Bilingual (English/Spanish) Committed to providing high-quality care to underserved patients. Willingness to work as part of a collaborative team that includes, social worker, physicians, nurse practitioners, and physicians. St. Jude Neighborhood Health Centers utilizes EPIC for our Electronic Medical Records (EMR) system. Who We Are. We are a collaborative community practice, with locations in Fullerton, Anaheim, Orange, and the High Desert. We believe that everyone should have access to high quality comprehensive medical care, regardless of their ability to pay. Our health centers use a team-based model of care that includes family medicine, obstetrics, women's health, oral and vision care, preventative and educational health, mental health, patient advocacy, case management, and community health. Most of our patients live below 200% of the Federal Poverty level, and are best served in Spanish. Through our origins with St. Joseph Health, we have provided care to low-income families since the 1980s, maintaining a commitment to serving our most vulnerable neighbors with high-quality, nationally recognized care. Our work is rooted in our values of Justice, Excellence, Dignity, and Compassion.

Requirements

High School Diploma or equivalent
One year experience with medical terminology, coding, and/or medical documentation.
Operates all general business equipment and assists office with all clerical needs.
Knowledge of grammar, spelling, coding and medical terminology.
Proper telephone etiquette.
Ability to read, understands, and follow oral and written instruction.
General knowledge of healthcare insurance benefit and terminology.
Demonstrates the ability to read, write and speak English and Spanish without an interpreter.
Ability to sort and file by alphabet or terminal digit.
Highly organized with strong time management skills, being able to perform simultaneous tasks and prioritize tasks effectively.
Demonstrates interpersonal/cultural sensitivity and work with a diverse and often underserved population.

Responsibilities

Obtain authorization for referrals to specialty care and other services from CalOptima, IEHP, Medi-Cal insured patients and facilitate access to care for those without health insurance coverage.
Gather information to support medical necessity of requested referral to authorized Specialist.
Obtain appointment with pre-authorized specialist and contact patient.
Prepare patient records and fax to Specialist's office in readiness for the appointment
Obtain patient records following visit with specialist
Fax order to Radiology Providers
Provide patient with referral status updates, appointment information, and procedure instructions
Arrange transportation and interpreter services if needed
Obtain results and reports and distribute to providers for review

Benefits

Healthcare & Childcare Benefits: available first of the month following start date
Medical (Anthem HMO & PPO)
Dental (PPO)
Vision (PPO/VSP)
FSA - Pre-tax benefit for health care expenses
FSA Dependent Care - Pre-tax benefit to put toward childcare or other dependent expenses
Mental Health - Employee Assistance Program & access to meditation resources through Calm
Paid Time Off:
Approximately 25 days off per year, based upon time off accrued and full-time hours
Financial Wellness - Retirement & Investment:
401(k) (Vanguard) - eligible first of the month following 30 days, with company match after 1 year of service
Profit-sharing
Other Benefits:
Pet Insurance
Tuition Reimbursement
Student Loan Forgiveness through National Health Service Corps and Public Service Loan Forgiveness Program