Referral Associate

Children's Healthcare of Atlanta•Brookhaven, GA

About The Position

Ensures the effective management of all incoming referrals and performs a wide variety of tasks associated with referral tracking, accurately appointing and reporting. Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US

Requirements

2 years of experience in a clinical healthcare setting
2 years of experience in providing excellent customer service via the telephone
Experience in physician scheduling
High school diploma or equivalent
Strong interpersonal and communication skills via the telephone and written word
Demonstrated ability to utilize resources and networking to problem-solve

Nice To Haves

Associate’s degree in Business, Public Health, or related field
4 years of experience in physician scheduling
Experience in Epic Cadence
Experience in Microsoft Word and Excel

Responsibilities

Maintains ongoing tracking and appropriate documentation on referrals in an electronic medical records platform to meet patient access goals.
Ensures complete and accurate registration, including patient demographic and insurance information.
Collects information concerning patient clinical background and referral needs as per specialty guidelines.
Reviews referral visit details and expectations with parents/guardians.
Assists parents/guardians in problem-solving potential issues related to the appointment (e.g., requests interpreters, flags social workers, or coordinates transportation services).
Ensures that referrals are addressed and appointed within the referral access goal.
Establishes and maintains relationships with identified service providers.

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