Referral Assistant

Gonzaba Medical Group • San Antonio, TX

4d • Onsite

About The Position

The Referrals Assistant assures quality customer service through all forms of contact with patients and providers. Provides general support to the referral department. General Requirements: All duties performed will be done accurately and in a timely manner. 1. Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy. 2. Ensures customer service is always maintained at the highest level. 3. Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers. 4. Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication. 5. Participates in educational programs as needed. 6. Bilingual English/ Spanish fluency preferred. 7. Other duties as assigned. 8. Maintains strictest member and company confidentiality.

Requirements

• Minimum high school education or equivalent.
• Skilled in use of computer/EMR systems.
• Knowledge of Word processing software, spreadsheet software, Internet, and database software.

Nice To Haves

• Previous experience in managed care referrals preferred.
• Knowledge of ICD-10 and CPT-4 coding, and medical terminology preferred.
• Bilingual English/ Spanish fluency preferred.

Responsibilities

• Processes incoming and outgoing faxes for the referral department to include sorting, distributing, and recording.
• Files accumulated paperwork as needed.
• Prints patient authorization/denial letters and mails out daily.
• Requests, runs, and distributes reports for the referral department daily.
• Assists with computer data entry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees