Referral and Enrollment Coordinator

Northeast Arc • Danvers, MA

7d • Onsite

About The Position

The referral process is the first step in a familys Early Intervention journeyand it needs to be seamless, accurate, and timely. Were looking for an Referral and Enrollment Coordinator who thrives on organization, communication, and helping families access services as smoothly as possible. The Early Intervention Referral and Enrollment Coordinator is responsible for managing all new referrals to the Early Intervention division. This role ensures accurate and timely entry of referral and demographic data into required systems, schedules intake and initial evaluation appointments meeting Department of Public Health (DPH) timelines, verifies initial insurance eligibility, and supports enrollment processes. The coordinator also analyzes referral data to identify trends and issues, providing actionable insights to the Division Director.

Requirements

• Minimum of a high school diploma or equivalent
• 2 years of administrative experience in a healthcare or human services division
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite and electronic health records (EHR)
• Excellent written and verbal communication skills

Nice To Haves

• Associate's or Bachelor's preferred

Responsibilities

• Referral Management Receive and process all new referrals
• Enter and maintain demographic and referral data into required systems
• Verify insurance eligibility for referrals
• Document insurance details in electronic medical records system and follow up with caregivers for additional information as needed
• Schedule intake and initial evaluation appointments and communicate details to caregivers
• Enrollment Management Assign necessary intake and evaluation tasks to staff
• Complete enrollment forms and upload documentation to electronic medical records
• Maintain confidentiality and compliance with HIPAA and DPH regulations and internal policies
• Serve as a liaison between caregivers, clinicians, and administrative staff
• Provide customer service and support to families
• Data Analysis Track and analyze referral data for trends, bottlenecks, and issues
• Prepare reports for division director
• Recommend process improvements

Benefits

• Join a mission-driven organization dedicated to empowering people with disabilities and strengthening community inclusion.
• Lead initiatives that have a direct, lasting impact on our employees and the individuals we serve.
• Work with a collaborative, compassionate leadership team that values innovation, transparency, and personal growth.
• Competitive compensation and benefits package, including opportunities for professional development and continuing education.
• A workplace culture that prioritizes diversity, equity, inclusion, and belonging and celebrates the difference every person makes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees