Reference Associate (Part-time)

Collin College

22h•Onsite

About The Position

Provide basic to intermediate reference services to Collin College students, faculty, staff and the general public. Develop, evaluate and maintain a small library collection and serve as library liaison in the assigned discipline with oversight provided by a Reference Librarian. Must be flexible to work schedules that may include evenings, weekends, and opening/closing hours. The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law. Independent surveys of Collin College’s employees show it is an amazing place to work. Collin College has been named one of the “Great Colleges to Work For” by the Great Colleges Program. Collin College has also been recognized as one of the DFW Metroplex’s “Best and Brightest Companies to Work For.” Should you choose to start your journey with us, you will find yourself immersed in a culture of innovation and growth. Initiatives tied to the college’s master and strategic plans challenge our employees to grow professionally while still feeling supported with training and collaboration.

Requirements

Bachelor's degree required.
Two (2) years of library-related work experience or a minimum of eighteen (18) credit hours completed toward a master’s degree in library science or library and information science from an accredited American Library Association (ALA) institution required.
Knowledge of search strategies
Knowledge of college resources
Knowledge of the reference interview process
Knowledge of college and library policies
Knowledge of library databases
Knowledge of library equipment
Customer service skills
Instructional skills
Computer and applicable software skills
Analytical skills
Organizational skills
Research and problem solving skills
Ability to communicate effectively, both orally and in writing
Ability to analyze information sources
Ability to process reports
Ability to maintain budget for ordering
Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet

Nice To Haves

A minimum of eighteen (18) credit hours completed toward a master’s degree in library science or library and information science from an accredited American Library Association (ALA) institution preferred.

Responsibilities

Provide quick, correct, and professional answers for basic to intermediate inquiries using online resources and the reference and general collections.
Perform all circulation functions which includes creating patron accounts, issuing cards, checking materials in and out, maintaining patron database, collecting fines, shelving and courier processes.
Assist with the basic use and navigation of computing resources (i.e. OPAC and Internet).
Assist in record keeping and database management for the system’s collection as needed.
Respond to public and staff reference inquires; provide reference and readers’ advisory services to customers in person, by telephone and electronically (email and chat).
Provide both virtual and in-person reference services to library patrons.
Conduct reference interviews and research; utilize various types of print and electronic resources to assist customers in selecting and locating library materials.
Instruct and assist customers and staff in the use of the library’s equipment, computers, databases, catalogs, software applications, and the internet.
Identify collection requirements and provide recommendations regarding the purchase of reference and/or circulation materials.
Assist with regular weeding of the reference collection.
Perform other duties as assigned.
Perform all duties and maintain all standards in accordance with college policies, procedures and core values.