Red Shield Youth Center Membership Clerk (5418)

THE SALVATION ARMY•Charleston, SC

21h•Onsite

About The Position

This position is responsible for maintaining accurate membership records and files, receiving, logging, and safeguarding youth information and program fees. The clerk greets, directs, and aids youth and visitors in a positive and professional manner, checking members in and out using a member tracking system for real-time accountability. They provide tours and informational flyers to parents and visitors, answer phones, respond to caller questions, and offer clerical support to staff. The role ensures all youth and parents/guardians have a safe, efficient, and pleasant experience entering and exiting the center. The clerk demonstrates a commitment to upholding The Salvation Army mission and values, participating in ministry advancement by collaborating with Salvation Army Officers to ensure Red Shield Youth Centers provide an engaging, enriching, and empowering environment where youth develop Christ-like character. They are also responsible for implementing and maintaining all Red Shield Youth Center operational standards related to their job responsibilities.

Requirements

High School Diploma or G.E.D. equivalent required
One year working in office environment performing office practices or customer service, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

Responsibilities

Maintains accurate membership records and files.
Receives, logs and safeguards youth information and program fees.
Greets, directs and aids youth and visitors in a positive and professional manner.
Checks members in and out using the member tracking system ensuring real-time accountability of Center member attendance.
Provides parents and visitors tours and center informational flyers.
Answers phone and responds to callers’ questions and provides clerical support to staff.
Helps to ensure all youth and parents/guardians have a safe, efficient, and pleasant experience while entering and exiting the center.
Demonstrates a commitment to upholding The Salvation Army mission and values.
Participates in the Salvation Army’s ministry advancement by collaborating with the Salvation Army Officers to ensure Red Shield Youth Centers provide an engaging, enriching and empowering environment where youth develop Christ-like character, preparing them to become tomorrow’s leaders.
Responsible for ensuring all Red Shield Youth Center operational standards are implemented and maintained as related to job responsibilities.
Administers youth member data daily and ensures member data is accurate, and all applications are fully completed, fees collected, and membership cards issued.
Assists youth members daily to ensure they accurately scan their membership cards prior to entering program areas.
Ensure membership cards are made & reissued in a timely fashion.
Maintains membership and attendance records and prepares associated reports.
Obtains and enters individual program areas roster accurately daily.
Ensures the accuracy, integrity and security of all program data and memberships.
Maintains a professional customer service attitude in which youth members, parents, staff, and visitors are greeted in a warm, friendly and helpful manner.
Monitors visitors access and sign-in as required.
Responds to visitors, parents, volunteers and youth members inquires and/or redirect questions to appropriate staff.
Answers incoming telephone calls, determine purpose of callers, and forwards calls to appropriate personnel or department.
Answers questions about organization and provides callers with address, direction, and other information.
Records and deliver messages or transfer calls when appropriate staff is unavailable.
Collects membership, summer, field trips, program and special events.
Maintains logs and safeguards all financial information.
Tracks youth member payment plans and provides necessary follow-up until payments are received in full or alerts supervisor when unable to collect.
Participates as part of a team for effective center operations by helping out where needed or directed.
Participates in training/educational opportunities to expand knowledge and skills.