Recruitment Module Administrator

King County (WA)•Seattle, WA

47d•Hybrid

About The Position

The Human Resources Systems, Analytics, and Operations Team within the Department of Human Resources (DHR) seeks an innovative, driven, and customer-focused professional to serve as the Recruitment Module Administrator (Functional Analyst III). This position will work closely with DHR's Operational Leadership, NEOGOV Application Supervisor Business Systems Lead, King County Information Technology and key business partners to support the creation of a workplan to modernize and standardize Recruitment module workflows to support Human Resource (HR) community. This role will also serve as the subject matter expert (SME) translating system configurations and functionality to support, troubleshoot, and provide technical assistance for NEOGOV's Recruitment module. Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. This role will apply equity and social justice principles that exemplify shared values, behaviors, and practices in all aspects of the work. This position will report to the NEOGOV HR Applications Supervisor and work closely with DHR Operational leadership, the DHR Talent team, and our partners in King County Information Technology.

Requirements

Experience with enterprise resource planning (ERP) systems, human resource information systems, applicant tracking systems. The county uses PeopleSoft and NEOGOV.
Customer service-oriented and skill working effectively and cooperatively with individuals from diverse backgrounds.
Knowledge in the application of complex functional analysis, automated systems testing procedures, data analysis, design, and troubleshooting applications.
Knowledge of business improvement process methodologies.
Self-starter who can lead and participate as a member of a self-directed work team and collaborate with team members.
Knowledge of human resources practices, processes, and procedures throughout the employee life cycle.
Familiarity with public records; ability to identify and handle confidential and personally identifiable information (PII).
Knowledge of general training and development practices and standards sufficient to support working with human resource professionals with varying degrees of technology proficiency.
Skill in communication and persuasion sufficient to conduct technical training, manage communications in support of implementation efforts, and present to audiences with varying levels of expertise.
Strong auditing, risk assessment, and compliance skills.
Forward thinker who identifies methods for system efficiencies and work solutions.
Knowledge and understanding of organizational business systems and practices, business systems integration and design, workflow analysis, and process re-engineering.
Ability to write system documentation, create data dictionaries, and understand technical specifications.

Nice To Haves

Experience with NEOGOV Insight, Onboard, Perform, eForms, and Learn modules.
Experience with PeopleSoft or other Enterprise Resource Planning (ERP) software.
Experience as a liaison between technology and human resource professionals.
Knowledge of King County HR policies, practices, and procedures.
Experience in a unionized and political work environment.
Experience with Microsoft 365.

Responsibilities

Provide support to the NEOGOV Recruitment modules (Insight and the Online Hiring Center - OHC) and overall platform in collaboration with HR Operations team and business partners, ensuring functionality and accessibility.
Collaborate with the NEOGOV HR Application Supervisor to review and optimize system configuration, make recommendations and implement updates for optimal functionality, user experience, and process efficiency.
Manage recruitment module-related projects, including planning, execution, monitoring, and reporting.
Identify and prioritize gaps and needs to meet business requirements, recommend solutions to increase alignment with established priorities and initiatives to ensure HR system support of organizational strategic goals.
Perform incident investigation and escalation to ensure minimal disruption, troubleshoot issues with NEOGOV and/or systems and software that interact with NEOGOV.
With guidance from the NEOGOV HR Application Supervisor, develop and improve processes, procedures, and/or policy recommendations and workplans.
Update documentation, user manuals, and instructions in multiple media formats to enhance user accessibility and understanding.
Contribute to delivering technical training and programs to support enterprise alignment, ensuring the effective utilization of HR systems.
Document standard work and processes to maintain consistency and ensure efficiency in system operations.
Participate in regular audits to maintain system standards and security role alignment to enhance data integrity and access control.
Use digital ticketing solution to troubleshoot, document, and resolve system issues and challenges that require a greater level of system access and technical acumen.
Develop and support queries, reports, dashboards, and metrics in support of system auditing, decision making, and data integration with other HR data sources, fostering data-driven practices.

Benefits

Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs