Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies. Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute. But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations. Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US. Why Join Us: We’re looking for a Recruiting Sourcer to join us on a 6-month contract-to-full-time basis. You’ll work directly with our Head of Talent to identify and engage high-quality candidates across multiple functions as we scale through an exciting stage of growth. We’re in an exponential phase of hiring, and this role will be key in driving top-of-funnel success across both technical and non-technical teams. The ideal candidate is someone very hungry to make an impact, who feels high reward in uncovering the needle in the haystack, and has a relentless drive for growth. For the right person, this role offers a clear path to convert to a full-time Recruiter position with expanded responsibilities and ownership.
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Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed