Recruiting Operations Coordinator

Sheetz, Inc•Greenfield Township, PA

About The Position

Act as primary point of contact for all applicants, new hires, and hiring managers across the company for matters related to drug and background checks, pre-boarding requirements, onboarding instructions and issues with technology throughout the hiring process. Manages a high volume of calls, emails and texts requiring a prompt and accurate response. This position deals with highly sensitive information and requires excellent decision-making and customer interaction skills.

Requirements

High School Diploma / GED required
Minimum 1 year experience in HR or customer service role required
General Office Equipment

Nice To Haves

Bachelor’s degree in Human Resources or related field preferred
Exposure to employment law preferred

Responsibilities

Manages the drug and background screening process for assigned region(s) and/or business unit(s). Reviews cases and makes decisions on candidate eligibility for employment based on defined criteria, historical consistency and discussions with Legal and/or department supervisor.
Provides research support to department supervisor and Legal during the investigation of complex background adjudication decisions and other employment-related matters.
Administers e-Verify process for defined area and provides support for incomplete cases, TNCs and FNCs.
Facilitates the minor work permit process by monitoring new hire reports and collecting permits for all minors required by each state.
Manages the MVR monitoring program. Maintains rosters of new hires and terminations. Collaborates with employee relations and legal to adjudicate violations, prepare reporting, recommend program improvements.
Manages the administration of the company Employee Referral program to include verification of referral, candidate and referrer follow-up, reporting, system verification and providing lists of payouts to payroll for distribution.
Provides Applicant Tracking System support to hiring managers, candidates and human resources employees. Educates and trains users on existing processes, new features and escalates system issues to HRIS as needed.
Manages compliance for the job posting process company-wide serving as the final checkpoint for the setup, review and releasing of job postings to our career site.
Administers the Store Team Helper program. Collaborates with agencies to track and report new openings, manage the pre-hire process, coordinate with Store Managers and provide reporting and metrics to executive sponsors.
Manages a high volume of applicant inquiries each day via email, text and telephone regarding their online applications or reasons for ineligibility.
Assists prospective employees with questions as they are going through the pre-hire and onboarding process.
Manages a high volume of hiring manager inquiries each day via email, text and telephone regarding job postings, the pre-hire process, onboarding, technology issues and general inquiries.
Collaborates with Payroll to resolve issues and provide information to inform changes to employee compensation as needed.
Assists with special projects, hiring pilots, hiring events and investigations as assigned.
Tracks individual and team metrics to monitor performance and progress against goals.
Stays abreast of changes to employment laws, technology upgrades and company policies to ensure candidates, hiring managers and the talent acquisition team are working with the latest most accurate information.