Recruiter - WeCARE (ONSITE ONLY)
About The Position
- Responsibilities may vary based on assignment to either support customers for job placement or job retention - Works as part of a team responsible for placing work ready customers into employment and ensuring they retain employment - Works one-on-one with customers to help them carry out a successful job search, gain employment, and be retained in employment for one year - Conducts workshops for employed customers to support and reinforce job retention skills - Reviews assessment documents and works to incorporate the customer's input to their vocational and employment goals and the steps to achieve goals - Provides case management, coaching, and counseling related to customer pursuit of activities and goals - Conducts outreach to ensure customers remain engaged with assigned work activities - Coordinates with other providers of services to the customer to ensure they are receiving the support needed to find and retain employment - Partners with Business Services Coordinators and refers clients to open positions that match employment goals - Receives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted - Understands and follows all HRA policies and procedures related to vocational rehabilitation services - Uses standard forms and online processes to conduct and document work activities - Performs additional duties required to help clients move closer to achieving employment goals - Other duties assigned
Requirements
- Bachelor's Degree or higher in social services or a related field such a psychology, vocational rehabilitation, or occupational rehabilitation and four years direct customer service experience providing case management in a clinical or social service environment, or an equivalent combination of education and experience
- Experience in a fast-paced, team environment that is performance driven
- Exceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniques
- Excellent organizational skills and strong attention to detail
- Experience with publicly-funded programs; Temporary Assistance for Needy Families experience preferable
- Experience in assessing the need for and making reasonable accommodations for customers
- Knowledge of laws and regulatory requirements related to program responsibilities
- Ability to use various electronic systems to carry out duties and responsibilities
Responsibilities
- support customers for job placement or job retention
- placing work ready customers into employment and ensuring they retain employment
- help them carry out a successful job search, gain employment, and be retained in employment for one year
- Conducts workshops for employed customers to support and reinforce job retention skills
- Reviews assessment documents and works to incorporate the customer's input to their vocational and employment goals and the steps to achieve goals
- Provides case management, coaching, and counseling related to customer pursuit of activities and goals
- Conducts outreach to ensure customers remain engaged with assigned work activities
- Coordinates with other providers of services to the customer to ensure they are receiving the support needed to find and retain employment
- Partners with Business Services Coordinators and refers clients to open positions that match employment goals
- Receives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted
- Understands and follows all HRA policies and procedures related to vocational rehabilitation services
- Uses standard forms and online processes to conduct and document work activities
- Performs additional duties required to help clients move closer to achieving employment goals
- Other duties assigned
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What This Job Offers
Job Type
Full-time
