Recreation Services Coordinator

Reston Association•Reston, VA

4d•Onsite

About The Position

Are you passionate about making a difference in the community? At Reston Association (RA), we’re committed to enhancing the quality of life for Reston residents through outstanding programs, exceptional services, and dedicated stewardship of the community’s natural and recreational resources. As the community's steward, RA is responsible for maintaining the quality of life in Reston, chiefly by caring for and administering the community's most precious asset - its real property. At RA, our people are at the heart of everything we do. We are actively seeking a Recreation Services Coordinator to join our Aquatics team! This role plays a vital part in ensuring our pools and aquatic programs run efficiently and meet our Service Standards: Safe, Clean, Friendly, Fun. You’ll work closely with professional staff to support hiring, scheduling, event coordination, and customer service across our facilities. As Recreation Services Coordinator, you will work closely with the Aquatics Program Manager, to monitor all seasonal staff payroll including, timecard validation, retro-pay reconciliation, wage changes, bonuses, payroll account assistance and associated reporting. You will be regularly communicating with staff regarding pay and timecard hours. This position manages retail inventory sales at Member Services and pool locations including ordering items for resale, stocking, handling payments and reconciling transactions. The Recreation Services Coordinator will manage pool party bookings including fielding inquiries, drafting agreements, handling payments and waivers. You will assist customers with alternative date or location options while maintaining a high level of customer satisfaction. You’ll coordinate and serve as the point of contact for special events and pool parties, ensuring smooth execution and onsite support as needed. Will be involved in special events as assigned by supervisor and perform other duties and responsibilities as assigned. This position offers 35-40 hours per week, from May – September, with evening and weekend shifts occasionally required to support department operations and special events. These hours depend on operational needs and are subject to change. Aquatics Seasonal Leadership staff are required to attend all mandatory meetings and training sessions as discussed during the interview process. The position is allowed 10-days of unpaid vacation time, in addition to your regularly scheduled days off and no more than 7 consecutive vacation days may be taken at one time. Hourly wage will be based on the candidate’s experience, education, and overall fit for the role.

Requirements

Age 18 years or older.
High school diploma or GED equivalent.
Two years or more of administrative experience, prior Human Resources or Parks & Recreation involvement preferred.
Confident, mature and professional communication skills.
Ability to provide excellent internal and external customer service to a diverse community, including youth staff members.
The ability to navigate complex documents and multi-task with organizational efficiency.
You can communicate clearly and respectfully with people of all ages.
Enthusiastic about building positive relationships with staff, supervisors and community members.
Proficiency in Microsoft Excel and Office Suite.
Ability to be trained on various software platforms
Willingness to work evenings and weekends as needed.

Nice To Haves

prior Human Resources or Parks & Recreation involvement preferred.

Responsibilities

Monitor all seasonal staff payroll including, timecard validation, retro-pay reconciliation, wage changes, bonuses, payroll account assistance and associated reporting.
Regularly communicating with staff regarding pay and timecard hours.
Manage retail inventory sales at Member Services and pool locations including ordering items for resale, stocking, handling payments and reconciling transactions.
Manage pool party bookings including fielding inquiries, drafting agreements, handling payments and waivers.
Assist customers with alternative date or location options while maintaining a high level of customer satisfaction.
Coordinate and serve as the point of contact for special events and pool parties, ensuring smooth execution and onsite support as needed.
Will be involved in special events as assigned by supervisor and perform other duties and responsibilities as assigned.