Recreation Service Attendant - Lost Forest

Aspen Skiing Company•Snowmass Village, CO

About The Position

The Recreation Services Attendant position is responsible for interacting with guests to ensure a memorable experience throughout the resort. This position may cover work areas such as base area, on-mountain, parking lots, bus depots and Lost Forest activities such as the climbing wall and the alpine coaster. This role reports to the Guest Services Manager

Requirements

Proficient experience in the guest service industry
General knowledge of the resort and area
Familiarity with company rules, regulations, and operational standards
Understanding on how to assist customers and meet their needs effectively
Basic industry terminology
Basic computer skills
Ability to work in collaboration with others to achieve team goals
Follows all safety policies and procedures and exercises caution when working
Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
Ability to engage with customers in a positive and helpful manner
Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Nice To Haves

Previous experience in one or more of the areas/activities described above preferred
High School diploma or equivalent preferred

Responsibilities

Greet guests and maintain a friendly and helpful attitude dealing with guest needs
Ensure the safe operation of on-mountain activities including explaining regulations, policies or procedures involved in the various recreational facilities, activities and equipment
Assist guests with any equipment for correct fit and proper use, working knowledge of the course and equipment, including requirements for overall safety of the structure, elements, harnessing and proper use by participants
Be able to answer questions, promote and offer information about the resort, activities and surrounding area
Set-up, operate, breakdown work area while ensuring a safe and neat environment
Clear, monitor and inspect equipment, tracks, rides or courses daily on the ground and at heights
Report complaints and guest concerns to supervisor in a timely manner
Check tickets, record attendance, sales, receipts, reservations and repair of activities
Collect, handle and store ski/snowboard equipment
Conduct market research surveys with on-site guests when necessary
Perform other duties as assigned