Recovery Specialist

BRICK BODIES FITNESS SERVICES INC•Timonium, MD

5d•$15 - $15•Onsite

About The Position

You will be working in our brand-new Recovery Studio, introducing people to the benefits of Infrared Sauna, Cryo Therapy, and Compression Therapy. Must provide world-class customer service and a positive first impression while greeting people in-person and on the phone. Present Recovery benefits and membership options, sell memberships, book appointments, clean equipment between sessions, and maintain recovery equipment. Display knowledge in all recovery options including, but not limited to, Infrared Sauna, CryoLounge, and Compression. KEY RELATIONSHIPS: Develop and maintain excellent working relationships with: All club Team Members General Manager/ Operations Manager/ Member Experience Manager Company vendors and contractors The below sets out general roles and responsibilities. These include, but are not limited to the following:

Requirements

Experience in health club operations and/or customer service
CPR/ AED Certification (we will provide a certification course if needed)
Excellent communication and interpersonal relationship-building skills
Time management and prioritization; ability to establish the urgency of tasks and multi-task under pressure
Attention to detail
Pride in cleanliness of workspace and equipment

Responsibilities

Cleaning and maintaining all Recovery equipment and areas including, but not limited to, Infrared Saunas (room and unit), CryoLoungers and Compression Sleeves
Ensuring equipment is charged at all times
Processing agreements, scheduling sessions, and payment processing
Upkeep of chilled lavender towels and large sauna towels
Effective communication with team members
Maintaining inventory of all recovery supplies
Maintaining a Feng Shui environment
Making sure the cleanliness inspections are done 3x daily
All member and non-member inquiries are handled in line with our standard operating procedures
Learn all functions and benefits of recovery equipment and teach additional team members how to use and store the equipment
Maintain and keep all equipment in like new condition
Instructing and inspecting staff on cleaning and troubleshooting all equipment
Greeting members with a warm smile and by name
Greeting all guests with a warm smile and following the guest policy
Keeps informed of all policies, procedures, and programs
Answering phones with proper greetings and taking appropriate messages
Following the company’s Telephone Inquiry procedure
Washing and handing out towels
Collecting balances on past-due accounts
Maintaining a tidy service desk
Role models the Brick Bodies Core Values
Live the Brand
Be Tenacious
Be a Team Player
Leading the club in providing world-class customer service
Helping to establish and enforce club associate policies
Leading the efforts for new member recruitment
Aid, support, guidance, and training to build a strong team
Recognize and celebrate behavior aligned with our Core Values & Brand Standards (WHIM - World-Class, Humorous, Inspirational, and Memorable)