Recovery Specialist

Snap-on•Libertyville, IL

3d•$44,000 - $48,000•Onsite

About The Position

Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program. Position Summary : Recovery Specialists are responsible for notifying customers of their defaulted accounts primarily through telephone to resolve their financial obligation utilizing various collection methods.

Requirements

College degree, preferred
Two years of recent consumer collections experience; willing to train the right individual
Skip tracing
Third-party collections, auto collections, manual dialing
Accountability to individual monthly goals
Business understanding and demonstrated skills and knowledge in: Credit and collections
Communications – verbal and written
Professional and persuasive communication
Computer applications
Negotiation
Self-motivated
Goal driven
Organization
Will be required to pass an immediate drug test upon offer.

Responsibilities

Responsible for collecting on bad debt accounts
Achieve monthly goals
Make outbound calls and handle inbound calls to resolve bad debt accounts
Locate customers to resolve bad debt accounts

Benefits

Company-paid benefits include: Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
Short term and long-term disability, Employee Assistance Program
Business travel accident insurance
Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
Market competitive compensation with rewards for high performance and special skills
Bonus, incentives, awards, or sales commissions depending on position and level
Base pay progression through lateral & promotional development on both managerial and technical career paths
Paid time off, vacation, and paid holidays
Tuition Assistance Plan
Employee Stock Purchase Plan – annual optional enrollment period
Retirement programs including 401(k) Plan with matching employer contributions