Recovery Specialist Supervisor

Behavioral Health Specialists Inc•Columbus, OH

About The Position

Job Description: The Recovery Specialist Supervisor (RSS) will supervise the Recovery Specialist/Medication Aides for the residential programs. The RSS will hire, discipline and train direct reports. Roles and Responsibilities Supervision/Service Coordination: The RSS will manage, lead, and supervise the labor allocation of the hourly staff to ensure the agency is meeting the “direct care staff” ratio and the policies of the agency. The RSS communicates and/or provides an alternative method of labor allocation/scheduling for the staff. As appropriate, the RSS will “cover” shifts when assigned staff members are not able to report for their shift and alternative coverage cannot be arranged. Provide new staff orientation and training using an Orientation/Training Format as per the policies and procedures of the agency. The RSS will ensure the knowledge, skills, and abilities (KSA) are trained and the staff are competent in the KSA. Ensure ongoing training opportunities for staff in conjunction with the leadership team. Document and maintain training records for all staff and ensure compliance with licensing requirements of pre-service training for new hires and annual training hours needed for staff. The RSS will coordinate with the admission/administrative staff to schedule intakes while ensuring proper staffing levels for the residential. The RSS will collaborate with clinicians, directors, and staff to provide an effective and efficient intake process for the client. The RSS assists in the administrative functions of the residential programs, such as but not limited to, admissions, authorizations, referrals (after hours), timely documentation of shift notes, discharge instructions/summaries, and/or any other administrative functions/duties. The RSS will handle residential notes daily while achieving the agency’s mission on client care. This includes observations of the clients and/or any other documentation that is related to the client’s mental health and substance use disorders. The RSS must understand the Central Data System (CDS) and the Nebraska Medicaid Eligibility System (NMES) to determine clients Medicaid eligibility. The RSS must have the knowledge to perform the functions in the CDS system including discharges. The RSS must understand the Credible Electronic Health Record system. This includes the following: Intakes, Referrals, EMAR, Service List, Documentation (Scanning), “Home Page Links”, “Inpatient” tab, and/or other sections as directed by supervision. The RSS in conjunction with the Residential Directors ensures client care/safety is administered throughout the residentials including the ligature risks, safety risk(s) are minimized through the Joint Commission and/or the agencies policies and procedures. The includes review of all applicable regulatory regulations (TJC, Medicaid, DHHS, HIPAA and/or other entities/regulations) to ensure compliance and foster a culture of “best practices.” Work in conjunction with the Residential Directors and Human Resources to interview prospective direct care staff candidates. Will be responsible for overseeing the ordering of supplies and general facility maintenance such as furniture, building, and grounds in conjunction with Residential Administrative Director and BHS purchasing agent. Actively participates in the Agency Safety Committee and ensures completion of fire and tornado drills and completion of each drill in accordance with established Fire/Disaster Plans. Ensures monthly safety walk-throughs occur. Leadership: In collaboration with the Residential Administrative Director, the RSS will review and evaluate processes, procedures, and services of the department to ensure that are aligned with department/agencies’ goals, objectives, metrics, and profitability. This includes reviewing client data/outcomes, perception surveys, financial statements, metrics, industry standards, benchmarking and/or other evaluation tools to complement the strategic plan of the agency. The RSS provides coaching/counseling to employees and assists in providing a talent gap analysis of the employees. Based upon the analysis, the RSS will provide the appropriate resources and/or training to meet the goals and objectives of the employee and organization. As appropriate, the RSS will handle conflict resolution within the department and/or throughout the agency as needed. The RSS will provide a positive and teamwork culture and collaborate with other personnel/leaders to increase client and employee satisfaction.

Requirements

Two years of coursework in a human services field and/or two years of experience/training OR two years of lived recovery experience with demonstrated skills and competencies in treatment with individuals with a behavioral health diagnosis.
Must have a valid Nebraska driver’s license and an insurable driving/safety record.
Must have strong critical thinking and problem-solving skills, understand the importance of unintended consequences, and evaluate decisions based upon the best long-term outcome of the situation. Must demonstrate adaptability, discrete and ethical behavior, and have teambuilding skills including relationship building.
Must understand and have knowledge in human capital development including the ability to have difficult conversations with positivity and instill a positive culture within the department and agency.
Must have an understanding and knowledge of financial and/or outcome metrics that determine the effectiveness and efficiencies of the department and agency.
Must have basic behavioral health knowledge including, but not limited to, different diagnosis and treatment methods to assist in overall client care, and the 12 step recovery principles and how it relates.
Must possess mental and emotional stability to assist the clients. This includes the ability to think critically and have emotional intelligence. The Supervisor must have a strong mental foundation to be proactive in difficult situations that arise at a residential facility and be able to use a non-judgmental approach to assist in their treatment plans.
Must be able to develop relationships with boundaries to be influential. This includes relationships with staff so they can develop trust while providing a positive culture within the facility and/or other facilities. The Supervisor should have self-awareness/reflection and demonstrate professional social skills.
Must have excellent documentation skills that ensure the applicable personnel who administer medication can perform their essential job functions. They must effectively communicate to third parties the clients’ condition(s) including, their physical conditions, diagnosis, vitals, observations, etc.
Must be organized and have time management skills. This includes determining when to handle tasks and functions of the residential program. Identify “urgent/non-urgent” items while increasing client and employee growth.
Must be at least 21 years of age.
Successful completion of background checks/references including a valid driver’s license. The driving record must be in accordance with the agency’s guidelines.
If in lived substance abuse recovery, two years of continuous sobriety/ “clean time” is required and maintained throughout employment.
Willing to obtain a flu shot annually (except for those allergic to the vaccine or who have a religious exception) or must wear a mask when agency deems appropriate due to times of high illness.
Must comply with agency policies and procedures, including those regarding conduct, confidentiality, and record keeping.

Nice To Haves

Bachelor’s Degree is preferred but not required.

Responsibilities

Manage, lead, and supervise the labor allocation of the hourly staff
Provide new staff orientation and training
Coordinate with the admission/administrative staff to schedule intakes
Assist in the administrative functions of the residential programs
Understand the Central Data System (CDS) and the Nebraska Medicaid Eligibility System (NMES)
Understand the Credible Electronic Health Record system
Ensure client care/safety is administered throughout the residentials
Work in conjunction with the Residential Directors and Human Resources to interview prospective direct care staff candidates
Oversee the ordering of supplies and general facility maintenance
Review and evaluate processes, procedures, and services of the department
Provide coaching/counseling to employees and assists in providing a talent gap analysis of the employees
Provide a positive and teamwork culture and collaborate with other personnel/leaders to increase client and employee satisfaction.