Recovery Specialist - Call Center Representative
About The Position
Collections Recovery Specialist Shepherd Outsourcing is a financial services company specializing in third party debt collections. Our team is built on reliability, integrity, and drive—we are proud of the high standards that define our success. We are looking for motivated, dependable, and goal-oriented individuals who take pride in their work and want to grow with a company that recognizes effort and consistency. If you value consistency, professionalism, and being part of a team that holds itself to high standards, this is the right environment for you. The start date for this position is February 9, 2026 . Job Summary: As a Recovery Specialist, you will work with customers to resolve outstanding balances while maintaining professionalism and adhering to company standards. You will be expected to meet performance goals, maintain accurate account documentation, and contribute to the overall success of your team. This is an in-office, performance-driven role—effort, consistency, and attitude directly impact your success and earning potential.
Requirements
- Dependable: You show up consistently and can be counted on by your team
- Driven: You take initiative and stay focused on achieving goals
- Accountable: You own your performance and follow through on commitments
- Collaborative: You contribute to a supportive, results-focused environment
- Professional: You communicate clearly and handle every situation with respect and integrity
- High school diploma or equivalent- required
- Strong communication, negotiation, and listening skills
- Ability to multitask and stay organized in a fast-paced environment
- Proficient with computers and comfortable learning new systems
- Ability to sit for extended periods and use a computer and phone
- Frequent communication in-person and over the phone
- Ability to maintain focus and accuracy throughout the workday
Nice To Haves
- Previous collections or call center experience- preferred
Responsibilities
- Make outbound and receive inbound calls to help customers resolve past-due accounts
- Meet and exceed monthly performance and compliance goals
- Maintain detailed and accurate account notes
- Communicate clearly, confidently, and respectfully with customers
- Support your team’s goals and uphold a strong, professional work ethic
- Follow all company policies and industry regulations
- Perform other duties as assigned
Benefits
- Competitive base pay with monthly performance bonus
- Comprehensive training and ongoing leadership support
- Recognition for reliability, effort, and strong results
- A professional environment that rewards consistency and teamwork
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
