Recovery Services Director
About The Position
The Recovery Services Director plays a critical role in overseeing and optimizing the recovery operations within the organization to ensure timely and efficient resolution of outstanding accounts and assets. This position is responsible for developing and implementing strategic recovery plans that align with company goals while maintaining compliance with regulatory requirements. The manager leads a team of recovery specialists, providing guidance, training, and performance management to maximize recovery rates and minimize losses. Collaboration with internal departments such as legal, finance, and customer service is essential to address complex recovery cases and improve overall processes. Ultimately, the Recovery Services Manager ensures that recovery efforts contribute positively to the company’s financial health and customer relationships.
Requirements
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Minimum of 5 years of experience in recovery services, collections, or a related financial operations role.
- Proven experience managing teams and driving performance in a recovery or collections environment.
- Strong knowledge of relevant laws and regulations governing debt recovery and collections in the United States.
- Excellent communication and negotiation skills.
Nice To Haves
- Master’s degree in Business Administration, Finance, or a related discipline.
- Experience with recovery management software and data analytics tools.
- Certification in credit and collections management (e.g., Certified Credit and Collection Professional).
- Experience working in a regulated industry such as banking, insurance, or healthcare.
- Demonstrated ability to lead change management initiatives and process improvements.
Responsibilities
- Develop, implement, and monitor recovery strategies and policies to improve collection rates and reduce delinquency.
- Manage and lead a team of recovery specialists, including hiring, training, coaching, and performance evaluations.
- Analyze recovery data and metrics to identify trends, challenges, and opportunities for process improvements.
- Collaborate with legal, compliance, and finance teams to ensure recovery activities adhere to regulatory standards and company policies.
- Oversee communication with customers regarding outstanding accounts, negotiating payment plans and settlements when appropriate.
- Prepare regular reports on recovery performance and present findings to senior management.
- Stay current with industry best practices, regulations, and technological advancements related to recovery services.
Benefits
- Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
- Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
- Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
- Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
- Student Loan Repayment – Available for nurses and therapists.
- Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
- Generous PTO – A robust paid time off policy to support work-life balance.
- Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
