Director of Patient Recovery

Star Sleep, LLC • Frisco, TX

20d • Onsite

About The Position

We are seeking a passionate and results-driven individual to lead our Recovery Team responsible for recovering patients who have not moved forward with treatment, ensuring those who have canceled or no-showed their appointments are re-scheduled, and helping patients understand the importance of continuing or starting their treatment. Our Recovery Team also oversees the tracking and reporting of results to ensure the team's success and alignment with the company's goals.

You will gain valuable experience leading a team through complex conversations and identifying solutions that help patients access the life‑saving care they need. The ideal candidate would possess leadership experience, organizational skills, and have an affinity for providing excellent customer service. We value a candidate with knowledge in the sleep medicine field and an understanding of PAP therapy; however this is not a requirement. It is essential that the individual selected aligns with our mission and values. We are happy to train individuals who are dedicated to serving our patients!

Requirements

• leadership experience
• organizational skills
• affinity for providing excellent customer service

Nice To Haves

• knowledge in the sleep medicine field
• understanding of PAP therapy

Responsibilities

• Develop, implement, and oversee patient recovery strategies for patients who have not moved forward with recommended treatment or canceled next visits.
• Establish standardized contact protocols (calls, texts, emails)
• Identify barriers to care (insurance, cost, scheduling, education, motivation, etc.) and implement solutions to overcome them.
• Lead, coach, and support recovery team members, including recovery coordinators and PAP/OA compliance staff.
• Set clear expectations, performance metrics, and accountability structures for recovery team.
• Design and refine recovery workflows to improve efficiency, scalability, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed