Recovery Coach Intake Coordinator

Gandara Center•Springfield, MA

1d•$20

About The Position

We're in search of a recovery coach intake coordinator to work on a full time basis within our Behavioral Health & Recovery Services Division. The Recovery Coach intake coordinator is accountable to the Director of Recovery Coaching, who is responsible for providing supervision and training. The Recovery Coach intake coordinator is one who actively promotes the philosophy of the Gándara Center and maintains a high level of commitment to the program.

Requirements

High School Diploma or equivalent
Knowledge of billing practices and managed care
Understanding of the population and information sensitivity

Responsibilities

Provide courteous and timely customer service
Inputs all enrollment and disenrollment BSAS forms into Virtual Gateway within a timely manner
Ensures Virtual Gateway has correct Insurance information entered
Assists in getting authorization for services, inputs in electronic health record and monitors for need of re-authorizations
Checks insurance eligibility utilizing eligibility reports and/or MassHealth system
Alerts providers when an insurance change has occurred
Ensure documentation is entered into any and all database and relevant systems
Communicate in a timely manner with Senior Director of RC when additional resources or support is needed
Adhere to program and agency policies and procedures
Ensure that required documentation is completed professionally and accurately and filed in the electronic health record in a timely manner
Maintain job related record keeping accurately and submit reports in a timely manner