Recovery Analysis Services Analyst II
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Recovery Analysis Services Analyst II -Onsite A Recovery Analysis II will oversee daily QA operations to ensure products and processes meet standards. This role leads a team of inspectors or analysts, coordinates testing procedures, reviews documentation, and drives continuous improvement initiatives. The supervisor monitors compliance with regulatory requirements, identifies quality issues, and collaborates with cross functional teams to implement corrective and preventive actions. Strong leadership, attention to detail, and problem-solving skills are essential. Overview The Recovery Analysis II and Support Engineer are responsible for managing the quality control and assurance activities within a department or production environment. They ensure that all products, services, and processes adhere to internal quality standards and external regulatory requirements.
Requirements
- Bachelor's degree in business, accounting, engineering, or relevant field.
- 4 plus years combined experience in quality assurance, quality control, or quality engineering.
- 2 plus years in a supervisor role.
- Technical Skills include Quality assurance methodologies, testing tools, and data analysis is crucial, general Microsoft tools.
- Strong communication, analytical, and leadership abilities are essential for managing teams and ensuring quality standards are met.
Nice To Haves
- Certifications in
- -Certified Manager of Quality/Organizational Excellence (CMQ/OE).
- -Certified Quality Auditor (CQA) from the American Society for Quality (ASQ).
- -Lean Six Sigma certifications.
Responsibilities
- Lead, train, and evaluate QA staff to maintain high performance and accuracy.
- Develop and enforce quality procedures, inspection criteria, and test protocols.
- Conduct audits, analyze data, and prepare quality reports for management.
- Investigate nonconformities and oversee corrective and preventive action plans.
- Collaborate with production, engineering, and management teams to resolve quality issues.
- Support continuous improvement initiatives to enhance product quality and operational efficiency.
- Supervise, coach, and develop QA analysts responsible for reviewing payment transactions, account updates, and operational workflows.
- Monitor daily payment processing activities to ensure accuracy, compliance, and adherence to internal controls through testing.
- Lead root cause analysis for quality failures and oversee corrective and preventive action plans.
- Maintain QA documentation, scoring guidelines, and standard operating procedures.
- Champion continuous improvement initiatives to enhance accuracy, reduce risk, and improve customer experience.
Benefits
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
