RECORDS TECHNICIAN OPS - 60933329

State of Florida

40d

About The Position

The incumbent assigned to this position is responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline. Additionally, the incumbent follows up with the appropriate supervisory personnel to ensure they are aware of the pending investigation and staff assignment. This enables the supervisor to ensure the Child Safety Risk Assessment is completed within the prescribed timeframes. Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN). Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs. Provides clerical support for a multi-function Family Safety Unit. This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgement. Prepares intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline. Case is then assigned in Florida Safe Families Network (FSFN) and CPI is notified. This same procedure is followed for any Out-of-town Inquiry Request that is received. Process closed case files, answer phones, provide coverage to process Intake report, receptionist coverage, process closure letters, conduct diligent searches, archives case files and other support staff related duties

Requirements

Knowledge of the principles and techniques of effective communication
Knowledge of the methods for organizing and presenting data
Ability to conduct meetings and to make presentations
Ability to collect, record and analyze data relating to records or operational procedures
Ability to utilize problem-solving techniques
Ability to prepare reports
Ability to make decisions in a timely manner
Ability to understand and apply applicable rules, regulations, policies and procedures
Ability to plan, organize and coordinate work assignments
Ability to communicate effectively
Ability to establish and maintain effective working relationships with others

Responsibilities

Receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline
Following up with the appropriate supervisory personnel to ensure they are aware of the pending investigation and staff assignment
Printing and reviewing abuse reports received from the Hotline and OTI requests
Coordinating with FAHIS, CIS and FSFN
Reviewing appropriate databases for previous or open investigations
Providing clerical support for a multi-function Family Safety Unit
Preparing intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline
Processing closed case files
Answering phones
Providing coverage to process Intake report
Providing receptionist coverage
Processing closure letters
Conducting diligent searches
Archiving case files
Performing other support staff related duties