Records Specialist
About The Position
Legal Monkeys sets the standard for operational excellence for records collection. Personal Injury law firms will hire companies (like us!) to call medical providers to receive medical records and bills on their behalf. By doing so, the life of a case is expedited, which means more money and a faster return to a greater quality of life for clients of the law firm. We strive to foster professional and personal growth within our team. Our Records Specialists are responsible for being ambassadors and providing our clients with exceptional service. Each Specialist connects with providers in genuine and authentic ways while achieving goals and having fun. Each team member plays an important role to the success of our business.
Requirements
- High School Diploma or GED
- Excellent written and verbal communication skills
- Experience prolonged sitting, standing and bending.
- Ability to interact with standard office technology (e.g., keyboard, computer, headset, mouse) with or without reasonable accommodation.
- Ability to lift up to 15 pounds at times.
- On-site attendance.
Nice To Haves
- Working knowledge of standard office equipment preferred.
Responsibilities
- Interact with case managers and providers via phone, email, and chat
- Effectively retrieve medical records and bills for law firms
- Assess provider relationships to facilitate the most effective way to collect records
- Ensure special authorizations are completed
- Interact with providers with enthusiasm to accomplish daily goals
- Manage a block of business and reach individual volume goals
- Build genuine relationships with providers and coworkers
- Perform in a dynamic atmosphere while maintaining a remarkable level of professionalism
- Help to maintain a strong culture of winning and service through hard work and organization
- Think critically through unexpected problems
- Perform other duties as assigned
Benefits
- Paid vacation + 8 paid holidays
- Learning and growth
- Competitive benefits package
- 401(k) plan; 3.5% company contribution match
- Medical, dental, vision, life, and supplemental insurance available
- Social team building events and bonding
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
