Records Retention Specialist (onsite)

Cook Systems • Memphis, TN

9h • Onsite

About The Position

Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.
At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!
COOK SYSTEMS has an immediate need for a Records Retention Specialist for a contract Onsite role in downtown Memphis.
The Records Retention Specialist will support the department in maintaining, organizing, scanning, cataloging, and safeguarding MLGW’s physical and electronic records. Duties include high volume data entry, scanning, document review, compliance support, and customer service interactions with internal departments.

Requirements

• Compliance & Confidentiality:
• Understanding of compliance standards and retention requirements.
• Strict adherence to confidentiality and secure handling of sensitive information.
• Ability to follow record governance policies, procedures, and audit guidelines.
• Technical Skills:
• Proficiency in Microsoft Excel, Word, PowerPoint, Adobe Acrobat, and general Microsoft operating systems.
• Ability to learn and operate departmental equipment, including scanners, printers, multifunction copiers, and a plotter.
• Basic troubleshooting skills for office equipment (paper jams, clearing scan errors, etc.).
• Typing proficiency and accurate data entry skills.
• Ability to navigate electronic record systems or learn platforms such as ApplicationXtender and workflow tools.
• Administrative & Record Handling Skills:
• Strong attention to detail and accuracy in reviewing, indexing, and processing documents.
• Ability to lift, move, and transport boxes weighing up to 75 lbs. or less.
• Ability to sit for extended periods during scanning, document prep, and data entry.
• Ability to stand for extended periods on some days (e.g., boxing, organizing file rooms).
• Must be prepared to walk approximately 2 hours weekly while accessing storage areas or transporting documents.
• Capability to work with large volumes of physical file boxes (boxing, labeling, staging, shelving).
• Professionalism & Soft Skills:
• Strong customer service orientation (internal and external).
• Good written, oral, and interpersonal communication skills.
• Ability to present ideas in business friendly and user friendly language.
• Highly self-motivated and able to work with minimal supervision.
• Keen attention to detail and accuracy.
• Team oriented and comfortable working in a collaborative environment.
• Positive attitude and willingness to learn evolving records management technologies.

Nice To Haves

• Familiarity with record management concepts (retention schedules, indexing, archives).
• Ability to follow chain of custody procedures for sensitive documents.
• Experience working with confidential HR or legal documents is a plus.
• Strong organizational skills for managing multiple boxes, logs, and tracking sheets.
• Ability to adapt to fast paced workflow changes (especially during audits, legal requests, or scanning initiatives).

Benefits

• Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
• Protect what matters most with life, critical illness, and accident insurance through Unum
• Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia
• Our Health Gap Insurance through Sun Life helps cover unexpected costs
• Build your future with our 401(k) plan through The Standard. You’re eligible after just six months

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED