RECORDS PROGRAM ADMINISTRATOR

Arizona Department of Administration•Phoenix, AZ

4d•Remote

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov [https://des.az.gov/]; or click on the link here [https://youtu.be/EjLhFs6kqmE] to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Office of the Director, is seeking an experienced and highly motivated individual to join our team as a Records Program Administrator. This position oversees the agency’s Public Records Request system and Records Management program, ensuring efficient, compliant handling of records across all divisions. This role leads to cross-functional coordination to resolve records-related issues, manages system improvements and upgrades, and enhances user experience through training and support. The Administrator supervises daily public records operations, ensuring timely and accurate fulfillment in accordance with applicable laws and policies, while providing leadership to Records Unit staff. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Knowledge of programs Administered by the Department.
Knowledge of Departmental rules, regulations, policies, and procedures; federal and state laws relating to public records.
Knowledge of Function and capability of public records requests processing systems and general system administration principles.
Knowledge of Methods of qualitative and quantitative data analysis.
Knowledge of Principles and practices of management and supervision.
Skills In Reading, understanding, and interpreting complex federal and state laws and regulations.
Skills In System administration.
Skills In Troubleshooting and coordinating system issue resolution.
Skills In Written and verbal communication, research and analysis.
Skills In Time management and workload management.
Skills In Maintaining positive interpersonal relationships.
Skills In Evaluating, synthesizing and presenting information.
Ability to Analyze federal and state laws and federal regulations for the development of records guidance.
Ability to Coach, counsel, mentor, listen and lead in a fast-paced environment.
Ability to Perform difficult and complex work; resolve difficult or challenging problems.
Ability to Prioritize and organize complex tasks with short deadlines.
Ability to Work effectively with all levels of agency personnel and external stakeholders.

Nice To Haves

Bachelor's Degree (advanced degree preferred) in Public Policy, Public Administration, Law, Political Science, or related field.
At least five (5) years of relevant professional experience in a leadership position with a focus on human services policy and program design and implementation.

Responsibilities

Lead and oversee daily operations of the DES Records Unit, including records management, public records request fulfillment, and administration of the Public Records Request system.
Guide divisions on records retention, compliance, and timely fulfillment of public records requests.
Supervise staff, including performance management, workload oversight, and professional development.
Serve as the primary point of contact for system issues; troubleshoot, coordinate resolutions, and support user training in partnership with DTS and DBS.
Drive continuous improvement by identifying system enhancements, researching best practices, and recommending upgrades to records processes and technology.
Develop reports and performance metrics, while strengthening collaboration through training, stakeholder support, and cross-divisional partnerships.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities