Reconstruction Superintendent

ServiceMaster•Green Bay, WI

14h•Onsite

About The Position

Do you want a new, exciting, long-term career with a growing company? Do you have a passion for customer service? Do you like helping to make a positive difference in other peoples’ lives? We are the Wisconsin’s largest ServiceMaster franchise company with 6 branches located in Green Bay, Oshkosh, Wausau, La Crosse & Superior Wisconsin that offers its employees on-the-job training, opportunity for career advancement, while helping people in need. Job Summary The Project Coordinator is responsible for managing the job from start to finish. Works closely with crews, sub-contractors and vendors to ensure all stages of jobs are completed within the necessary time lines, and within budget from beginning to end.

Requirements

2-4 years construction experience
Ability to effectively present information and respond to questions from managers, clients, customers and the general public
Advanced mathematical skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
Employee is required to sit or stand for extended periods of time, may need to lift up to 30 pounds occasionally
Project management: 3 years (Required)
Construction: 2 years (Required)
Willingness to travel: 25-50% (Required)

Responsibilities

Arrive at the office no later than 7:30AM Monday through Friday
Dress in proper attire to maintain a professional image at all times
Attend safety and company meetings as well as other training seminars and workshops as required
Perform emergency on call manager services per company policy
Handle customer inquiries and questions as a first priority to provide service
Schedule a crew as required to close each potential lead
Overcome technical, service, price and scheduling objections of prospective customers
Make follow up telephone calls to customers within 48 hours of job completion, make arrangements to obtain a signed certificate of satisfaction if it is not in the file
Investigate and resolve customer complaints with the support of the Project Manager, return all customer phone calls by the end of each business day
Preparing accurate job estimates and negotiating them
Coordinating and supervising all reconstruction crew activities
Directs all production personnel to achieve completion of the projects on schedule, within budget, with quality workmanship that conforms to the job specifications and plans
Orders materials and schedules inspections as necessary throughout the reconstruction process
Utilize professional experience and discretion when selecting the best methods towards controlling job costs and adhering to profit margins
Able to effectively communicate the job scope, specifications, and time lines to all subcontractors and material suppliers to effectively implement our goals
Maintains positive relationships with customers, contractors, suppliers, and other employees
Promotes job site safety, encourages safe work practices and addresses job site hazards immediately
Ensure customer satisfaction at all times
Assist with other duties and responsibilities as requested by the Project Manager