Reconstruction Manager

SERVPRO of Coffee, Franklin, Warren Counties•Manchester, TN

20d

About The Position

We are seeking a highly skilled Reconstruction Manager to lead and oversee all reconstruction projects from start to finish. This role is perfect for an organized, financially minded professional who excels in communication, problem-solving, and delivering exceptional customer experiences. You will manage project budgets, coordinate trades, and ensure work is completed safely, efficiently, and to high-quality standards.

Requirements

1+ year of experience in reconstruction or residential/light commercial construction management.
Strong financial acumen with proven experience managing budgets and job costing.
Excellent verbal and written communication skills.
Strong problem-solving abilities, with the ability to make confident decisions under pressure.
Ability to read and interpret construction plans, scopes, and insurance documents.
Valid driver’s license and clean driving record.

Nice To Haves

Experience in restoration (water/fire/mold) reconstruction.
Proven history of meeting profit margins and customer satisfaction KPIs.

Responsibilities

Develop, manage, and track project budgets, including labor, materials, and subcontractor costs.
Ensure all reconstruction jobs meet or exceed profit margin goals.
Approve estimates, change orders, and job costing reports.
Monitor performance metrics and proactively adjust workflows to maintain efficiency and profitability.
Serve as the primary point of contact for homeowners, adjusters, subcontractors, and internal teams.
Provide clear, timely updates regarding project status, timelines, and expectations.
Collaborate effectively with mitigation, construction, and administrative teams to ensure smooth job progression.
Maintain professional, customer-focused communication to support high NPS scores and 5-star reviews.
Anticipate project challenges and implement proactive solutions.
Manage project schedules, ensuring timely completion while maintaining quality.
Oversee subcontractors and in-house crews, enforcing safety standards and jobsite best practices.
Resolve customer concerns swiftly and effectively to protect customer satisfaction and company reputation.