Reconciliation Proofing Manager Vice President

Citi • Sioux Falls, SD

3d

About The Position

The Reconciliation and Proofing Senior Manager leads a team of professionals across clusters & responsible for ensuring the accuracy and completeness of financial transactions. This includes having a strong understating of Cards and Payments products its lifecycle, managing daily reconciliation of accounts, identifying process gaps, operational risks. The role requires strong analytical skills, a deep understanding of financial markets and industry practice, and the ability to manage and develop a team of professionals. This role is critical for maintaining the integrity of financial operations and mitigating risk.

Requirements

• 10 - 12 years of experience in financial operations, preferably in reconciliation or Card operations.
• Deep understanding of financial markets and instruments.
• Strong analytical and problem-solving skills.
• Proven ability to manage and develop a team of professionals.
• Excellent communication, interpersonal, and stakeholder management skills.
• Project management experience.
• Bachelor's degree required; Master's degree preferred.

Nice To Haves

• Proficiency in Spanish & other widely spoken Latin American languages would be preferred.

Responsibilities

• Manage the daily reconciliation process, ensuring all transactions are accurately matched.
• Identify root cause/process gaps for aging exceptions.
• Ensure accuracy of financial reporting
• Timely escalation of exceptions
• Support migration of reconciliation to automated tools, AI etc.
• Support business initiatives, new product launches and other projects.
• Ensure timely and high-quality delivery.
• Track key performance indicators (KPIs) and service level agreements (SLAs).
• Continuously seek opportunities for process improvement, service enhancements, and technology enhancements.
• Liaise with stakeholders to assess quality and identify areas for improvement.
• Resolve complex queries and provide consultative support.
• Manage and mentor a team of reconciliation and proofing professionals.
• Conduct regular team and individual meetings, providing coaching and guidance.
• Oversee workflow coordination and strategize to optimize team performance.
• Foster a collaborative and high-performing team environment.
• Manage compliance, control, and audit functions, including account reconciliation and cash break management.
• Ensure adherence to applicable laws, rules, and regulations.
• Promote a strong risk management culture within the team.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees