Recon Service Advisor

Lancaster County Motors • Lancaster, PA

3d

About The Position

The Recon Service advisor will interact with customers and various departments about necessary service for reconditioning and paint work. The Recon Service Advisor will visually inspection or road test vehicles to ensure work is completed properly. When work is completed on vehicles the Recon Service Advisor will create repair orders showing time, cost, labor and write a brief description of the problem on the repair order then explain the work performed and the charges to the customer.

Requirements

• High school diploma or equivalent required
• Ability to manage priorities and workflow
• Ability to work independently with minimal supervision.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Ability to understand and follow written and verbal instructions.
• Knowledge of the English language, spelling, grammar, punctuation and numbering systems
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
• Knowledge of basic math
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Valid driver’s license and good driving record
• Successfully pass a pre-employment drug screen, motor vehicle and background check

Nice To Haves

• Two years of dealer-level or large facility experience preferred
• Broad scope of automotive mechanical/electrical knowledge preferred
• Working knowledge of computers and Microsoft software products
• Proficient using inventory software, order processing systems & internet

Responsibilities

• Review repair orders to ensure that work is completed, and additional work and authorization is noted.
• Closes repair order as appropriate.
• Inspects all vehicles for body work
• Provides a complete and accurate written cost estimate for internal and paint work
• Ensures that vehicles are parked in assinged areas, locked, all keys marked and put away correctly
• Maintains high customer satisfaction standards
• Handles telephone inquiries regarding appointments and work in progress
• Maintains a professional appearance.
• Keeps work area clean.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED