Receptionist
About The Position
Our associates celebrate lives. We celebrate our associates. This role involves receiving client families and visitors at the front desk by greeting, welcoming, directing, and announcing them courteously and appropriately. The Receptionist will also answer, screen, and route incoming phone calls, in addition to performing other general office support duties. The company is committed to supporting families during difficult times, providing funeral, cemetery, and cremation services across North America, with a focus on professionalism, compassion, and attention to detail.
Requirements
- High School Diploma or equivalent
- Proficient at operating telephones, fax, copier
- Working knowledge of MS Office Suite
- Clear and professional speaking voice and tone
- Professional interpersonal skills to handle sensitive and confidential situations
- Position continually requires demonstrated poise, tact and diplomacy
- Ability to work schedule including Saturday and or Sunday and beyond standard business hours
Nice To Haves
- Six months general office, receptionist, or administrative support experience preferred
Responsibilities
- Greets guests and visitors, offering assistance when entering the building
- Notifies staff members when appointments arrive and escorts guests to appropriate room
- Answers routine questions associated with services, products, location directions, etc.
- Immediately notifies and involves management with customer service and security issues
- Receives deceased belongings from family and follows chain of custody procedures
- Answers, screens, and routes incoming calls to appropriate staff members
- Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
- Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
- Receives incoming mail and packages
- Maintains organized and current electronic and paper files and records, such as deeds and trust files
- May perform light typing, proofreading, data entry or printing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
