Receptionist-Part-Time
About The Position
The Receptionist is responsible for providing outstanding customer service for guests that call and inquire about making Spa Reservations. Agents are empowered to field all customer service inquiries and can clearly articulate spa services, describe the spa ambiance, inform guests of current promotions and reserve spa treatments by accurately entering all necessary information in to software systems. Receptionist will be enthusiastic; detail-oriented, articulate and convey genuine warmth in all interactions with a smile that will shine through the phone.
Requirements
- High school or equivalent education required.
Nice To Haves
- Bachelor's Degree preferred.
- Previous Front Desk/Reservations experience preferred.
Responsibilities
- Provide five star service to spa guests and members through greeting, guiding and providing information, appointment scheduling, directions, care and general assistance to spa related circumstances in Spa Reservations.
- To help ensure the highest quality of service through aiding in gift certificate sales, with customers, calls, sales and resolving guest concerns.
- Retail support through restocking, inventory assistance and sales.
- Assist with guests at front desk and maintain cleanliness of Guest Reception and Retail area.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
