Receptionist
About The Position
Greet customers and visitors in a professional and friendly manner upon arrival. Answer customer inquiries via phone, email, or in person, providing accurate information about services, products, and processes. Maintain a clean, organized, and welcoming front desk area. Assist customers with any issues, concerns, or requests in a timely manner,ensuring high levels of customer satisfaction. Collaborate with other departments to ensure smooth service delivery. Handle administrative tasks such as filing, data entry, and maintaining records. Monitor and respond to customer feedback, helping to resolve any issues. Assist with special projects or promotions as needed. Process customer orders and communicate with shipping in a timely manner. Monitor inventory levels for clients and notify them when certain products are low,for reordering purposes. Collaborate with other departments to resolve any issues or delays for orders and notify clients if any potential issues arise. Assist with uploading fulfillment orders into PPS systems. Assist with return processing of orders in PPS systems. Work Conditions: Must be willing to work 40 hours per week. All work done primarily in an office environment.
Requirements
- Previous experience in customer service or a front desk role preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional under pressure.
- Familiarity with basic office software and systems (Excel, MS Office).
- High school diploma or equivalent; additional qualifications in business or hospitality are a plus.
- Positive attitude and a team player.
- Ability to work flexible hours, including evenings or weekends if required.
- Must be willing to work 40 hours per week.
Nice To Haves
- additional qualifications in business or hospitality are a plus.
Responsibilities
- Greet customers and visitors in a professional and friendly manner upon arrival.
- Answer customer inquiries via phone, email, or in person, providing accurate information about services, products, and processes.
- Maintain a clean, organized, and welcoming front desk area.
- Assist customers with any issues, concerns, or requests in a timely manner,ensuring high levels of customer satisfaction.
- Collaborate with other departments to ensure smooth service delivery.
- Handle administrative tasks such as filing, data entry, and maintaining records.
- Monitor and respond to customer feedback, helping to resolve any issues.
- Assist with special projects or promotions as needed.
- Process customer orders and communicate with shipping in a timely manner.
- Monitor inventory levels for clients and notify them when certain products are low,for reordering purposes.
- Collaborate with other departments to resolve any issues or delays for orders and notify clients if any potential issues arise.
- Assist with uploading fulfillment orders into PPS systems.
- Assist with return processing of orders in PPS systems.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
