Receptionist

Covenant House Texas•Houston, TX

26d•Onsite

About The Position

As a Receptionist at Covenant House Texas, you will play a vital role in creating a welcoming environment for our youth, staff, and visitors. You will be the first point of contact for those entering the facility and will be responsible for managing front-desk activities, including answering phones, greeting youth, and providing general office support.

Requirements

High school diploma or equivalent required; associate’s or bachelor’s degree in business, administration, or related field preferred.
Previous experience in a receptionist or administrative support role preferred.
Strong verbal and written communication skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to handle sensitive and confidential information with discretion.
Exceptional organizational and time management skills.
Compassionate and youth-focused with the ability to interact with a diverse population.
Strong multitasking abilities and attention to detail.
Ability to sit or stand for extended periods.
May require occasional lifting of up to 15 pounds (e.g., office supplies, mail).

Nice To Haves

Experience in a social services, nonprofit, or healthcare environment is a plus.

Responsibilities

Greet visitors and youth in a professional, courteous, and welcoming manner.
Ensure all visitors are logged into the visitor tracking system and directed to the appropriate department or staff member.
Answer, screen, and forward phone calls, ensuring messages are accurately relayed.
Maintain and manage the reception area, keeping it organized and clean.
Assist with general administrative tasks, such as filing, data entry, and maintaining office supplies.
Provide support for scheduling meetings and appointments as needed.
Assist with incoming and outgoing mail and packages.
Direct youth to the appropriate services or personnel as needed.
Answer questions about the organization’s programs and services, providing information or redirecting youth to the correct resources.
Provide compassionate and understanding assistance to youth in need, respecting confidentiality and privacy.
Maintain clear communication with staff, youth, and external partners.
Relay important messages to the appropriate department or individual in a timely manner.
Support special projects and events as needed.
Adhere to all organizational policies, including those related to youth privacy and confidentiality.
Assist in maintaining accurate and up-to-date records for visitors, youth, and staff.