RECEPTIONIST

Hiester Automotive•Sanford, NC

18d

About The Position

We are looking for potential employees who want to grow with a progressive company. We are changing the automotive customer’s sales experience! Our receptionists are trained to provide a world-class experience to all who enter our doors. We are a family owned and operated business and provide an excellent work environment. OUR CULTURE We are a company that has been successful by doing the right things and loving and developing our employees from good to great. Hiester Automotive Group is built on core values that create a positive atmosphere. We are a family owned and operated business and provide an excellent work environment. By living our core values, we have built a company that customers and employees love. We are seeking friendly, positive, and goal-oriented individuals to fill open positions immediately! The ideal candidate for a receptionist can be characterized as having a professional demeanor, a strong will to serve people, and the motivation to do more than expected. We are looking for highly motivated and goal-oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!

Requirements

Strong writing skills for writing business correspondence
Strong time management, prioritization, and multi-tasking skills in a fast-paced environment
Team-oriented and positive attitude with high energy personality
Professional appearance and attitude required, and must be reliable
Proficiency in Microsoft Word and Excel or Google Docs and Sheets
Must have a valid U.S driver’s license and clean driving record
Strong communication skills
Experience in customer service recommended

Responsibilities

Answer incoming phone calls, emails and inbound internet leads in a friendly, interested and helpful manner.
Receives, processes and coordinates all incoming sales inquiries and reaches out to potential customers through outbound calls.
Greets showroom customers and determines the nature of their visit.
Obtains and records basic demographic information about each customer, using dealership sales control system.
Direct customers to product information resources, including those available online.
Answers basic customer inquiries. Refers more extensive inquiries to the appropriate person.
Directs customers to the correct department, notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson.
Deliver inquiries and messages intended for other personnel and departments promptly.
Records Floor Log to ensure all sales visitors are accounted for and appropriate, accurate notes are typed into the Customer Relationship Management software.
Serves as telephone back-up.
Serves as clerical back-up.
Maintains professional appearance and well-spoken manners.
Other tasks as assigned.